Terms & conditions

IF YOU DO NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS SITE NOR MAKE ANY TRANSACTIONS WITH LITTLEFLOWERHUT.COM. 

WE RESERVE THE RIGHT TO UPDATE OR MODIFY THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE. 

 

Delivery Policy:

At LittleFlowerHut.com, we promise to make every effort to deliver your order on time.
 
If the delivery is not made within the hours requested, LittleFlowerHut.com will, upon your request, send a complimentary bouquet to you. Not applicable during peak season such as Valentine's Day, Chinese New Year, Christmas, New Year .
 
LittleFlowerHut.com will not be liable for late or non-deliveries under the following circumstances: 

Erroneous address given. 

Recipient is not present at the address given within those hours during which delivery was requested to take place.

No valid/ invalid contact number was given to us to make reasonable attempts to contact the recipient in order to deliver the order successfully.

 

Additional Delivery Charges
For items below $40, please note that a delivery charge of S$15.00 will be imposed per destination/ delivery date. If such reimbursement is not made, the delivery service provider may withhold the delivery.

 

Saturday (After 6pm)/ Sunday Delivery/ Public Holiday (excl Chinese New Year)

For Saturday (After 6pm) and Sunday Delivery,a surcharge of $20.00 will be applicable. If such reimbursement is not made, the delivery service provider may withhold the delivery.

Express Delivery
If delivery is to be made within 3 hours after confirmation, there will be an additional charge of $20.00. Please note this is subjected to availability of drivers. Please call us.We reserve the right to turn down requests if resources are not available.

On The Dot Delivery
If delivery is to be made at specific time (e.g. at 12pm) or within a short time frame (e.g. 2pm to 2.30pm). Please note this is subjected to availability of drivers. The additional charge for on the dot delivery is $25.00 Please call usWe reserve the right to turn down requests if resources are not available. 

 

Charges for Sentosa & Restricted Areas
If delivery is to be made to the following restricted areas, 

Sentosa Island

• Airport Cargo Complex

• Airline Road

• All Army camps

Jurong Island, Tuas, Gul Road, & Pioneer Road

• All PSA Ports including Singapore Cruise Centre

Sembawang Shipyard

a surcharge of $20.00 will be applicable. If such reimbursement is not made, the delivery service provider may withhold the delivery.

 

Redirection of Delivery 
For subsequent attempt or redirection of orders; a surcharge of S$15.00 is applicable. If such reimbursement is not made, the delivery service provider may withhold the delivery. 

 

Our Cancellation Policy
If you wish to cancel or amend your order, please contact us. Littleflowerhut.com reserves the right to charge customer a cancellation fee of ten percent (10%) of the value of the order or $15.00, whichever higher, is applicable.

For Cancellation:
Cancellation must be made at least 1 working day before the requested day of delivery for local orders.
•  A charge of S$15.00 or 10% of the value of the order, whichever higher, is applicable.
• In the event that order is delivered, cancellation is not allowed.
• If an order is delivered late yet accepted by the recipient, the delivery is deemed to have been completed and thus, cannot be canceled.
• For cancellation request received less than the stipulated time, only 50% of the order value is refundable.
• For Third Party order item, once confirmed cancellation is not permitted.

 

Our Substitution Policy 
We understand that it is of utmost important for your gift to be delivered on time; hence substitution with similar items of equivalent or higher value may occur when necessary. LitteFlowerHut.com will ensure substitutions would be done professionally without affecting the overall presentation in term of overall shape, size, style and colour combination.

 

Our Refund policy

Customer shall have no right to any refund (or exchange) for payment made for service once order has been placed. However, for instances where the customer feels that a refund is justifiable, the customer may submit a written request for refund to the management.

 

Payments mode

LittleFlowerHut.com uses PayPal to process your payments. You will be directed PayPal website where you enter your credit/debit card or bank account information for authentication with PayPal through secured connection.

 

Other Terms and conditions

We do not deliver 'Add on” item only.

Limitation of Liability:

In any event, and notwithstanding anything contained herein, Littleflowerhut.com's liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the willful act or gross negligence of Littleflowerhut.com or its employees while acting in the course of their employment) shall be limited to the Purchase Price. 

The customer shall not seek from Littleflowerhut.com the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to the sales and purchase order.

Disclaimer

Littleflowerhut.com reserves the right to reject orders at its discretion.
Please note that all terms and conditions are subjected to change without prior notice.